What is ChatGPT, how it works, and what is it used for

March 6, 2023

What is ChatGPT?

Developed by OpenAI, ChatGPT is a natural language processing tool whose technological pillars are based on Artificial Intelligence models. On its platform it is possible to have conversations as if it were a human on the other side and the main goal of this system is to help users answer questions, tasks, among other uses. It was in 2018 that ChatGPT saw its first version introduced, based on GPT-3, the third model being the result of a natural language processing project. Known now for its latest market launch, Open AI was founded in 2015 by some well-known names, including Elon Musk.

What can ChatGPT be used for?

Writing emails

If it is common to send and receive quite a few emails a day, ChatGPT could be a tool that will boost your writing, raising your productivity levels. With the appropriate context and clear information about what is wanted, it becomes possible to write, in much the same way as a human, a text to send via email.

Update the resume and cover letter

If the goal is job search, one of the key points will be sending applications and cover letters whose personalization may be key to capture the attention of those looking at them. Also in these tasks, this AI-based tool could be a strong contribution since it allows the writing of texts for documents, adjusted to the recruitment needs of those who will read them.

Explore and understand complex topics

There are topics whose active search for their resolution may still raise questions, and therefore not be clarified in their entirety. More intuitive than getting several answers to a given topic in order to build a definition that may or may not be the most enlightening, ChatGPT allows you to explore topics and get a narrative whose understanding could be absorbed even by a child, while still maintaining the necessary scientific rigor.

Create content in any language

For professionals in marketing or other areas, whose routine also involves the creation of content, ChatGPT could be an excellent partner for the days when an inspiration or additional help is needed, and there are even no language barriers.

Solving mathematical problems

Even the most complex math or algebra problems will have an effective answer, which are, of course, informed by the reasoning ability that ChatGPT's Artificial Intelligence enables.

Programming, testing and debugging code

Whether a programmer is junior or with some seniority, the most certain and common thing to happen is to have bugs in the code, whose origin is often in a comma, or another missing or misassigned element. With ChatGPT it is possible to debug the code or even write entire fragments from scratch.

Among others...

Benefits in the use of ChatGPT by enterprises

Increased productivity

In an era where the frenzy in the business environment is constant, much because of the impact of technology and the way it sought to establish routines with less effort, from the point of view of human and financial resources, there is a continuous and insatiable demand for new methods of raising productivity standards in organizations. In this way, ChatGPT allows a quick response to customers, without having to allocate employees to topics that may divert them from their main functions.

Reduction of operating costs

Once such a technological solution is implemented, a considerable reduction in costs can be seen, as human resources are allocated to tasks that really need their intervention and where there is room to add human value.

Increased satisfaction levels

All over the world, there are companies that have begun to ally this type of solution to their customer service strategies, as it allows integrations with their systems and CRMs, which in practice means having a personalized, fast service that is as close to human interaction as possible.

Routine task automation

There are tasks that generate more value than others. The essential thing will be to find the balance between what is the investment in a system, process or routine and effectively what will result from it, as a return on it. The future may involve the automation of repetitive tasks and routines that take up more of the teams' time.

Multilingual compatibility

For businesses whose operations go across borders, there are no language barriers with ChatGPT, as the platform allows the understanding of texts and idioms in multiple languages. Even when translating just one word may pose an adversity at the semantic level, it is possible to extract the original meaning of a text.

Ability of future business projections

By resorting to this type of tool, it will be possible to equip your business with an ability to understand unstructured data, with the aim of drawing real meaning about a particular variable under analysis. In practice, through predictive analysis mechanisms, you have the ability to predict likely scenarios for the future and thus develop and implement strategies accordingly, for more informed business decision-making.

What is the difference between ChatGPT and a search engine?

They are totally different tools, with equally different purposes. However, knowing the purposes of each, they can both be used for more efficient work and research. On the one hand, ChatGPT is a language model whose development was designed to enable a fluid conversation with the end user, and does not allow searching for results on the web. On the other hand, a search engine indexes thousands or even millions of results, whose information obtained through machine learning models and highly developed algorithms, aims to be as close as possible to the valid answer a user is looking for.

What are the real limitations and challenges of ChatGPT for the future?

While it is a technology that is truly coming to revolutionize workspaces, it is not without its limitations and challenges for the future.

Human reasoning capacity and creativity

A tool with this potential should be associated with human critical thinking and analysis, along with a creative component that only humans can muster. Thus, the focus should be not so much on whether this type of technology can replace human intervention in workspaces, but how they can benefit from this type of AI tool.

Dependence on big data

The technological disruption provided by this type of digital advancement is directly related to the quantity and quality of information available. In practical terms, it means that models require a large volume of data to be trained, and results can be compromised in the absence of sufficient information.

Probability of erratic interpretations

Misuse of the information or platform could lead to misinterpretations, eventually leading to negative consequences in the development and perception of a company's brand image.

Privacy and information security issues

The information transacted through the ChatGPT platform is encrypted and stored locally based on an active personal data management policy, with the intention of collaborating continuously in order not to fall into the domain of third parties. However, the sustainability of the platform for the future is dependent on constant management of large volumes of information, and this is the basis for achieving better results through AI models, and may be a real structural challenge for the future.

How can ChatGPT change workspaces?

This will undoubtedly be one of the most pertinent questions among professionals across all areas and business sectors. Although access to a tool with this level of technological disruption is now democratized, it is not expected that workspaces will undergo major changes. There may, however, be a better balance between humans and machine, as this technology allows for close collaboration where routine tasks and repetitive processes can now be delegated, shifting the focus to others that require critical thinking, emotion, and human creativity, thus improving overall employee performance.